One phone answers every customer
Enquiries, order questions and booking requests all land on a single WhatsApp number. Replies depend on whoever holds the phone, and messages sent after hours wait until morning.
Our WhatsApp automation services put the official WhatsApp Business API to work for your business. Order and booking updates go out on their own, customers get instant replies, campaigns reach everyone who opted in, and every contact is logged in your sheet or CRM. Built by our Chennai team for businesses across India and overseas.
From ₹11,999
Official API setup + one automated flow · Excludes GST
Where WhatsApp gets hard to manage
One phone. Endless manual messages.
Enquiries, confirmations and customer follow-ups quickly overwhelm a single phone. Start with the routine messages that software can send accurately every time.
See what we buildCustomers chase you for updates
When an order is confirmed, a slot is booked or a payment is due, someone has to remember to message the customer. When they forget, the customer calls to ask.
Broadcasts reach only some of your list
Broadcast lists in the WhatsApp Business app only reach people who have saved your number, and sending the same message to many people by hand risks your number being reported or restricted.
Conversations never reach your records
Names, numbers and what each customer asked for stay inside chat threads. Nothing is logged in a sheet or CRM, so follow-ups depend on someone scrolling back through old chats.
What we automate on WhatsApp
The messages your team sends by hand, sent automatically.
Each of these runs on the official WhatsApp Business API and connects to tools you already use. For Gamehaus we built booking confirmations, reminders and marketing template campaigns; the other flows use the same API and approach.
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Different businesses.
A website built around yours.
Marketing template campaigns
Offers, announcements and event updates sent as Meta-approved marketing templates to customers who opted in. We built this for Gamehaus, a snooker venue, on the WhatsApp Business API.
Order and booking updates
Confirmations and reminders sent the moment an order or booking is made in your store or booking system. Gamehaus customers get their booking confirmations and reminders this way.
Instant replies and menus
A greeting, answers to common questions and quick-reply buttons, so customers get a useful first response straight away, even outside office hours.
Payment and renewal reminders
Polite reminders before a payment, renewal or membership is due, with a payment link where your system supports one, and a record of who has been reminded.
Lead capture into your CRM
New WhatsApp contacts and enquiries logged in Google Sheets or your CRM automatically. For full lead journeys with follow-up sequences, see marketing automation.
Team alerts and routing
New orders, bookings and hot enquiries sent to the right person on your team on WhatsApp, so nobody has to keep checking a dashboard.
WhatsApp chatbots and AI agents
A FAQ bot that answers from a fixed set of replies, or an AI assistant that answers from your own documents and hands over to a person when it is unsure.
Documents and catalogues
Brochures, price lists, invoices and tickets sent as PDFs or images when a customer asks for them or when an order is complete.
How it works
WhatsApp connected to the way your business runs.
WhatsApp automation is more than a broadcast tool. We put your number on the official API, get your messages approved, and connect WhatsApp to the systems where orders, bookings and enquiries actually happen, so the right message goes out without anyone typing it.
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A confirmed booking starts the flow.
A confirmed booking, order or customer enquiry starts the automation. This example follows Alex and booking BK-104, using an event from the booking system.
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Use the right message and permission.
The flow checks the message purpose and recipient permissions. Proactive updates use approved templates; replies to customer questions follow the customer service window.
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Keep the booking and the record connected.
The customer details and booking reference fill the message, while the agreed information is logged in your sheet or CRM. Your team can follow the same record through the flow.
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Reply automatically, or bring in your team.
Routine updates keep the customer informed. If Alex asks to change the time, a person receives the conversation and booking reference. The automation does not make an unapproved booking change.
Booking BK-104 is confirmed.Official API and approved templates
Business-initiated messages use approved templates in the appropriate category. We review the message purpose, recipient permissions and current platform requirements during setup.
The customer service window
A customer message opens a 24-hour customer service window. Service messages within it have no Meta message charge; provider plans and other usage costs remain separate.
Consent and opt-outs
Marketing routes include only customers who have opted in. Opted-out contacts stay excluded, and we test opt-out handling before the flow goes live.
The investment
WhatsApp automation pricing, published upfront.
Start with the API and one automated flow, or add a bot that answers your customers. After a free audit you get a written quote listing the flows, the setup and the running costs.
01Your next project
WhatsApp automation
Starting from₹11,999
The official WhatsApp Business API on your number, with one automated flow connected to the tools you already use.
What’s included
- WhatsApp Business API setup in your own Meta business account
- Message templates written and submitted for approval
- One automated flow, such as auto-replies or order and booking updates
- Contacts logged in Google Sheets or Zoho CRM
- Team alerts, opt-out handling and testing
02Your next project
WhatsApp FAQ bot
Starting from₹14,999
A menu-based bot that answers your common questions with fixed, approved replies and hands over to your team.
What’s included
- Question flows with buttons and quick replies
- Answers written with you and kept up to date on request
- Handover to a team member when needed
- Enquiries logged in Google Sheets or your CRM
03Your next project
AI assistant on WhatsApp
Starting from₹49,999
An AI assistant that answers from your own documents and product details, and passes conversations to a person when it should.
What’s included
- Answers grounded in your documents and catalogue
- Rules for what it may and may not answer
- Handover to your team with the conversation so far
- Enquiries captured in Google Sheets or your CRM
Prices exclude GST. Meta’s per-message charges, any provider subscription (such as Interakt, AiSensy or WATI) and AI usage are paid separately, directly to them. Hosting and ongoing changes by Airbil are quoted separately.
What changes the price
Your scope shapes the final quote.
01Number of flows
One auto-reply or one type of update is quick to set up. Several flows across orders, bookings, payments and campaigns take more planning and testing.
02Systems to connect
Google Sheets and popular CRMs have ready connectors. A custom booking system, store or older software may need a small custom integration.
03Direct API or a provider
Meta Cloud API needs no subscription. A provider such as Interakt, AiSensy or WATI adds a team inbox and campaign tools for a monthly fee, paid to them.
04Templates and languages
More templates, and templates in more than one language, mean more writing, approvals and testing.
05Bot or AI
Fixed replies are the cheapest to run. An AI assistant needs your documents prepared, rules agreed and more testing, plus AI usage costs.
06Message volume
Meta charges per template delivered, by category. Your expected volumes shape which setup and provider plan make sense.
From idea to launch
How we set up WhatsApp automation.
- Phase 01
Free audit and message plan
In a 20-minute call we look at what your customers ask on WhatsApp and what your team sends by hand, then list the messages worth automating first.
Choose the message worth automating first. - Phase 02
Account and provider set up
We help you verify your business with Meta, connect your number to the API directly or through a provider, and keep every account in your name.
Your business account. Your number. - Phase 03
Templates and flows built
We write the templates, submit them for approval in the right categories, and build the flows that connect WhatsApp to your website, booking system, store, sheet or CRM.
A template with the right details. - Phase 04
Tested with real scenarios
We run real orders, bookings and questions through every flow, including opt-outs and handovers, and check what arrives on both the customer side and your team side.
Permissions, opt-outs and human handover. - Phase 05
Go live and hand over
Flows go live with notes for your team. If something breaks after launch because of our build, we fix it; new flows and changes are quoted separately.
Your team, ready to run the agreed flows.
What Meta charges for
Four kinds of WhatsApp message, priced differently.
Meta charges per template message delivered, and the rate depends on the category. Choosing the right category for each message keeps your monthly bill down, so we plan this before any template is written.
Marketing templates
Offers, announcements and re-engagement messages. Meta charges for each one delivered, and these are the most expensive category, so we keep campaigns targeted.
Utility templates
Order, booking and payment updates tied to something the customer did. Charged at a lower rate, and free when sent while a customer service window is open.
Authentication templates
One-time passwords and login codes. Charged per message delivered, at a rate similar to utility templates.
Replies to customers
When a customer messages you, a 24-hour window opens. Normal replies within that window, including bot replies, are not charged by Meta.
How we set it up
Straight through Meta, or with a provider your team can use.
We are not tied to one provider. The right setup depends on whether messages come from your software, your staff or both.
Meta Cloud API directly
Connected straight to Meta, with no provider subscription. Best when messages are sent by your own software, such as a booking system or store, and your team does not need a shared inbox.
A provider such as Interakt, AiSensy or WATI
A monthly subscription that adds a shared team inbox and a campaign screen your staff can use themselves. We set it up and connect it to your other tools.
Keeping your existing number
A number already used on the WhatsApp Business app can often be connected to the API and kept on the app as well. We check whether your number qualifies before we start.
A clear scope and a connected team
A Chennai team, working around your customer conversations.
Start with a free 20-minute automation audit. We look at what customers ask on WhatsApp and what your team sends by hand, pick the messages worth automating first, connect the official API under your own business account, and link WhatsApp directly to your store, calendar or CRM.
Fixes after launch. Changes quoted clearly.
If something breaks after launch because of our build, we fix it. New flows, extra templates and ongoing improvements are quoted separately.
Your Meta account and WhatsApp number
Your WhatsApp Business Platform runs under your own Meta Business Manager. The number, message templates and automation access belong to you.
Visible running costs and template categories
The quote defines the flows, triggers and systems connected. Meta message fees, provider subscriptions (Interakt, AiSensy, WATI) and GST remain separate.
A little more clarity
Questions about WhatsApp automation.
Find a quick answer, or talk through your project with us.
12 questions, answered.Ask us directly01How much do WhatsApp automation services cost in India?
WhatsApp automation starts from ₹11,999, a WhatsApp FAQ bot from ₹14,999 and an AI assistant on WhatsApp from ₹49,999, all excluding GST. The final price depends on the number of flows, the systems to connect and the templates needed. Meta message charges and any provider subscription are paid separately.
02What is the WhatsApp Business API?
It is the business version of WhatsApp that software can connect to, now called the WhatsApp Business Platform. Unlike the WhatsApp Business app on a phone, it lets your website, booking system, CRM or chatbot send and receive messages automatically, and lets several team members handle chats through a shared inbox.
03Have you built WhatsApp automation before?
Yes. For Gamehaus, a snooker venue, we set up automation on the WhatsApp Business API that sends booking confirmations and reminders, as well as Meta-approved marketing template messages to customers. Auto-replies, order updates and chatbots use the same API and the same approach.
04What does Meta charge for WhatsApp messages?
Meta charges for each template message delivered, at a rate set by category: marketing costs the most, while utility and authentication cost much less. Normal replies within 24 hours of a customer messaging you are not charged, and utility templates sent inside that window are free. Rates change from time to time, so we check the current rate for India when we estimate your monthly cost.
05Can we keep our existing WhatsApp number?
Usually, yes. A number used on the WhatsApp Business app can often be connected to the API and kept on the app at the same time, although some app features, such as broadcast lists, stop working. We check whether your number qualifies before we start.
06Will automation get our number banned?
The biggest risks are unofficial bulk-sending tools and messages to people who did not opt in. We use only the official API, approved templates, opt-in and opt-out handling, and the right template categories, which keeps you within WhatsApp’s rules. Your number’s quality still depends on customers finding your messages useful.
07Do we need Interakt, AiSensy or WATI?
Not always. If messages come from your own software and nobody needs a shared inbox, Meta’s Cloud API on its own is enough. If your team wants a shared inbox and a campaign screen they can use themselves, a provider is worth its monthly subscription. We recommend one after the audit.
08Can WhatsApp connect to our website, booking system or CRM?
Yes. That is where most of the value is. An order, booking or form on your site can trigger a WhatsApp message, and contacts and enquiries can be logged in Google Sheets, Zoho CRM or your own database. Systems without a ready connector get a small custom integration.
09What is the difference between WhatsApp automation and marketing automation?
WhatsApp automation covers the channel itself: the API, templates, updates, replies, bots and team routing. Marketing automation covers the whole lead journey across ads, forms, WhatsApp, email and your CRM, including follow-up sequences. Many businesses start with WhatsApp and add the wider journey later.
10Can a chatbot answer customers on WhatsApp?
Yes. A FAQ bot answers from fixed replies and buttons, which is predictable and cheap to run. An AI assistant answers from your own documents and product details in natural language. Both hand the chat to your team when a person is needed.
11Who owns the WhatsApp account and the automations?
For one-time builds, the Meta business account, the WhatsApp number and the automations are yours, and you pay Meta and any provider directly. If we host and maintain flows for you on a subscription, that is agreed in writing up front.
12How do we get started?
Book a free 20-minute automation audit. We will look at what your customers ask on WhatsApp and what your team sends by hand, suggest the messages worth automating first and give you a clear starting price.
More ways to automate your business.
Your next chapter
What does your team send on WhatsApp every day?
Tell us what customers ask and what your team types by hand. In a free 20-minute automation audit we will suggest the messages worth automating first and give you a clear starting price, with no obligation.
Designed, built and connected around you.